Question 1

How to shop?

Accepted Answer

Ordering your products from beautique is pretty simple ,all you have to do is choose which items you would like to purchase and add them to your cart, hit checkout , fill in your address and details,then make a payment via our many payment options

Question 2

How long does delivery take?

Accepted Answer

Our courier services take approximately 1 to 3 days to main cities and approximatly 2 to 4 days to grey areas.
 
Once you recieve a confirmation of your order from us,we work on getting your order packed and delivered.
 
We then send you an email with your tracking number that you can track on a link that will be provided to you.
 
Please allow a few hours for the tracking number to be updated on the system before tracking it.

Question 3

Can i collect my order directly from a pick up point?

Accepted Answer

Yes you can collect your order from us 
We are located in Durban in the westville area
 
Kindly contact us to arrange a pick up date and time and we are more than happy to assist you.

Question 4

How to care for 18 k gold plated jewellery?

Accepted Answer

How to Care for Your 18K Gold-Plated Jewellery
Our waterproof 18K gold-plated jewellery is designed for everyday wear, allowing you to enjoy your favourite pieces with confidence.
To keep your jewellery looking its best:
* While waterproof, we recommend limiting prolonged exposure to harsh chemicals such as chlorine, bleach, and cleaning products.
* Avoid direct contact with perfumes, lotions, and other beauty products whenever possible.
* Rinse with clean water and dry with a soft cloth after swimming in chlorinated pools or the ocean.
* Store your jewellery in a dry place when not in use.
* Clean gently with a soft cloth to maintain its shine and brilliance.
With proper care, your jewellery will remain beautiful, tarnish-resistant, and ready to wear every day.
A simple customer-friendly line you can add is:
Our waterproof, tarnish-resistant jewellery is made for everyday wear, so you can shine with confidence wherever life takes you.

Question 5

How to care for 925 Sterling Silver Jewellery?

Accepted Answer

925 Sterling Silver is a precious metal that can last a lifetime with proper care.
To keep your jewellery looking beautiful:
Store your jewellery in a cool, dry place, preferably in a soft pouch or airtight jewellery box.
Remove your jewellery before swimming, bathing, or using cleaning products.
Avoid direct contact with perfumes, lotions, hairsprays, and other chemicals.
Clean regularly with a soft silver polishing cloth to restore shine and remove tarnish.
Wear your jewellery often — regular wear can actually help reduce tarnishing.
Avoid storing silver jewellery in humid environments such as bathrooms.
Please note that sterling silver may naturally tarnish over time due to exposure to air and moisture. This is a normal characteristic of genuine silver and can easily be cleaned and restored.

With proper care, your 925 Sterling Silver jewellery will remain a timeless piece to enjoy for years to come.

Question 6

How to order a custom jewellery piece ?

Accepted Answer

For custom jewellery orders, please contact us on WhatsApp at 078 192 6555. We handle custom orders personally to ensure we understand your exact design, colour, length, and other preferences before creating your piece

Question 7

Packaging Infomation and Gift Presentation

Accepted Answer

How will my order be packaged?
All orders are carefully packaged to ensure your jewellery arrives safely and beautifully presented.

Does my jewellery come in a gift box?
All pieces are presented in our signature fayha jewellery packaging.
A white and gold card in a satin pouch 
Our brown and Gold boxes 
 
 Is your packaging suitable for gifting?
Yes! Our packaging is designed to make every order feel special, making it perfect for gifting on birthdays, anniversaries, weddings, and other occasions.

Can I send an order directly as a gift?
Absolutely. You can have your order delivered directly to the recipient's address during checkout.Please specify what item is a gift and how you would like it to be packaged.

Do you include receipts in the package?
No pricing information is included inside the package, making it convenient for gifts.

Can I add a gift message to my order?

Yes, we can include a personalised gift message upon request. Simply contact us after placing your order or leave a note at checkout.

How is my jewellery protected during shipping?
Each piece is securely packaged to protect it during transit and ensure it arrives in perfect condition.

ALL JEWELLERY ITEMS FEATURED ON OUR WEBSITE ARE AVAILABLE IN STOCK AND READY TO BE DISPATCHED.

FAQ

Frequently asked questions